Incident Response

A cyber security breach can cripple your IT systems, and destroy your reputation. Immediate, calm incident response and management is essential to identify the attack, contain the damage, and restore operations.

If you have been, or suspect that you have been, a victim of a security breach, ECSC's 24/7 Incident Response service can provide rapid on-site support. Whether you are new to ECSC, an existing client, or have a guaranteed response retainer in place, you can call us now and speak to one of our experienced Security Engineers.

Client Experience

'The team at ECSC utilised their depth of knowledge and experience to provide us with a highly professional service at a time when we required it most. They quickly understood our needs and integrated with our own people in a seamless way which was incredibly effective.

Above all ECSC's calm and assured approach bred a level of confidence within our team that undoubtedly helped us achieve a successful outcome.'

Group FD, High Street and Online Retailer

Expert investigation and analysis can help you to establish the source of an attack, whether originating from inside or outside your organisation, and strengthen your defences to avoid future repetition.

Our forensic investigation service provides a rigorous and systematic approach to the analysis of data after an incident, giving you independent evidence to support disciplinary, tribunal, civil or criminal cases.

If you need an immediate response, please call 0844 3763 999 (24/7/365)

Note: Due to a significant increase in incidents, ECSC deals with all incident responses according to the following priorities:

  1. Clients with Incident Response Retainers and contractually guaranteed response.
  2. Existing PROTECT managed security clients
  3. Other ECSC clients
  4. New clients

To discuss ECSC retainer options, please contact us.

Download our Incident Response brochure

Media Response

'[ECSC client] should be praised for their clear response, which apologises to customers and offers guidance on what to do next and where to go for more information'

SC Magazine

The Impact of a Breach

The cost of a cyber security breach could range anywhere from a minor inconvenience, to reputation damage, operational disruption and loss of customer data, fines, litigation, and, ultimately, company closure.

Other long term costs, such as that of technical investigations and wider improvements to your cyber security infrastructure, coupled with increased insurance premiums and the potential of lost clients and contact revenue, means it’s not surprising that cyber security has become a major board level concern.


The new General Data Protection Regulations (GDPR), confirmed to be established as UK law in May 2018, introduce fines of up to 10 million euros, or 2% of global turnover, for cyber security breaches. In addition, the regulations include a requirement to report suspected breaches within 72 hours, giving new importance to prompt detection, analysis, and incident response.

Preventing a Breach

Ensuring compliance to both GDPR and other information security standards, such as ISO 27001 and the PCI DSS (if applicable), is a crucial part of minimising your chances of a breach, or your liability should you fall victim to an attack.

It is also important to ensure your cyber security is up to scratch; whether this is through conducting penetration testing, or hiring dedicated in-house or third-party resource. If you choose to outsource your cyber and information security requirements, ECSC can assist with a range of activities to help your organisation be more secure.

How ECSC can help

The following are examples of the types of incident response management activities that ECSC can perform, where required:

  • Provide regular update briefings to senior executives
  • Direct internal and external response team actions
  • Liaise with external agencies, such as the Information Commissioner's Office (ICO) and law enforcement
  • Design external customer/client communication
  • Co-ordinate with your internal or external legal advisers
  • Interview staff


Case Study

Incident Response Case Study

Understand the challenges that may arise when faced with a cyber security incident, and read about how ECSC has helped clients overcome these issues.

Read Paper

Sign Up

Sign Up For the Latest News, Briefings & Announcements

To understand how ECSC Group plc may use your email address, please view our policy on Privacy and Cookies by clicking here

ECSC Group plc

ECSC has almost two decades' experience in the design, implementation and management of IT security solutions.

Reg No. 3964848

VAT No. 746361914


28 Campus Road
Listerhills Science Park
United Kingdom

+44 (0) 1274 736 223